My services: Overview
UX Consulting | UX Management | UX & User Research | UX Strategy | UX Coaching | UX Evangelism
UX Consulting
Some of my services (exemplary)
- Hands-on implementation of UX & User Research & Design Thinking
- Development and implementation of UX / CX strategies as part of the business strategy
- Transfer of experience and knowledge to employees* and teams through UX Coaching for efficient talent upskilling
- Management of UX research, teams, processes, tools, user-centered design
- UX Evangelism to support the cultural change to a user-centered enterprise from team level to top management consulting
Your advantages through UX Consulting
- 12+ years of experience and knowledge from projects with the largest and most successful companies in the world in IT / Tech, Internet, Telco, eCommerce and software
- Integration of external expert knowledge
- Understanding your users* with their wishes, goals, needs and behavior
- Optimizing the digital experience of products, services and companies
- Happy customer(s)
- Successful products and services
- Meeting the expectations of your users and customers
- Future company growth
UX Management
Some of my services (exemplary)
- Consulting on the introduction of UX / Experience Management (XM)
- Interim UX / Experience Management (XM)
- Establishment, optimization and change processes to a customer- / user- / human-centered company
- Alignment of UX / CX /X with business goals
- Creation of new structures and optimization of existing structures for the management of user experience
- Increasing the UX maturity level of your organization
Your advantages through UX Management
- Creating the conditions for user-centered product and service development
- Development of structures, processes, UX Talent
- Continuous optimization of structures, processes and UX talent development
- Increase of the own UX maturity level
- Secure anchoring of UX in the company
UX & User Research
Some of my services (exemplary)
Hands-on support with numerous agile and classical methods, mostly multi-methodical:
- Usability / UX Testing / Interviews in the lab and remotely
- Expert Reviews
- Agile & Lean UX
- User Feedback Days
- Analytics
- Clickstream Analysis
- Customer feedback
- Personas
- Benchmarking Studies
- Card Sorting
- Focus Groups
- Diary Studies
- NPS
- Ethnography
- Surveys and many other research methods
Your advantages through UX & User Research
- Optimization of the user experience
- Understanding your users and customers
- Generation of decision knowledge from data
- Early and continuous integration of the user view
- Increase your conversion
- Strengthening your brand
- Reduction of support costs
- Avoidance of expensive misdevelopments
- (Optimization) Product-Market Fit
UX Coaching
Some of my services (exemplary)
- Enablement through UX education, training, mentoring, coaching of employees*, cross-functional and line teams
- Up Skilling on all aspects of user and customer-centered thinking and doing
- From Usability and User Experience Research, Engineering and Management, Design Thinking to Usability Engineering and User-Centered Design, and much more
- Empowering your workforce to act more effectively
- Sparring partner for all relevant topics
Your advantages through UX Coaching
- Development of UX Talent in-house
- Strengthening the capacity to act and deliver
- Reduction of costs for very expensive UX experts* (internal and external)
- Reduction of protracted and expensive sourcing of rare UX talent in the market
- Increase in employee satisfaction & retention
UX Strategy
Some of my services (exemplary)
- Strategy advisory on how to effectively and as fast as possible improve on user- / human- / customer-centered thinking and doing to increase your organization's UX maturity level
- Assessment of your company's UX maturity level
- Development of UX- / CX- / X-strategy(s) for the extension and optimization of the business strategy for a sustainable successful user- / human- / customer-centered enterprise
- Alignment of strategy development with all relevant stakeholders
- Definition of individual Experience (UX / CX / X) KPIs aligned with business
- Implementation of the new strategy(s) in the operating business
- Analysis, controlling and optimization of UX Strategy
Your advantages through UX Strategy
- Boosting the performance of achieving your corporate business goals through user experience activities in an agile and effective way
- Strategic competitive advantage
- Anchoring of user experience and usability in the company
- Inclusion of user experience in the corporate strategy
- Creating company-wide awareness of user experience
UX Evangelism
Some of my services (exemplary)
- Development of an UX / CX / X vision - an Experience Vision for the upcoming years
- 360-degree support of strategic change in corporate culture
- Agile Lighthouse Projects
- Strategic High Impact Quick-Wins
- Agile Best Practice Show Casing
- Presentations of success results from team level to top management consulting
- Strategic one-on-ones with key stakeholders
- Workshops
Your advantages through UX Evangelism
- Efficient dissemination of strategic knowledge
- Support of change management for customer-centric thinking and doing
- (Top) Managmenet Buy-in for UX, CX, X
- Basis for planned, targeted development of successful digital products and services through cultural change at all levels